Shipping Policy

Orders are processed Monday through Friday, excluding US federal holidays. Payment must be confirmed before processing begins. Orders confirmed by 12pm EST are dispatched the same business day; orders received after 12pm EST are dispatched the following business day.

You will receive an order confirmation email immediately after purchase. A dispatch notification with your tracking number is sent once your order has been collected by the carrier, typically before 5pm EST on the dispatch day.

Orders placed over weekends or on US federal holidays are queued for dispatch on the next available business day. During exceptionally high-demand periods, dispatch may be delayed by one additional business day. We will notify you by email if this applies to your order.

All peptide orders are shipped with thermal insulation and ice packs as standard, at no additional charge. Our cold-chain packaging is designed to maintain internal temperatures within the recommended storage range for a minimum of 48 hours under typical US transit conditions.

Vials are individually wrapped in protective foam or bubble wrap and placed inside a rigid inner box before being packed into the thermal outer layer. This protects against both temperature excursion and mechanical damage during transit.

Upon receipt, lyophilised peptides should be transferred to a refrigerator (2 to 8 degrees Celsius) or freezer (minus 20 degrees Celsius) promptly, depending on the compound and your intended storage period. Refer to the product-specific COA for storage recommendations.

All services include end-to-end tracking. Track your shipment at usps.com or ups.com using the tracking number included in your dispatch confirmation email.

Tracking events typically update within a few hours of the parcel being scanned at a carrier facility. The first scan may not appear until the parcel has been collected and processed, which can be several hours after dispatch.

All orders are shipped with a tracked service. If you have not received your tracking number within 24 hours of your dispatch confirmation, please contact us.

If your order arrives damaged, contact us within 48 hours of delivery with your order number and photographs of the outer packaging and affected items. We will file a claim with the carrier and arrange a replacement or refund once the claim is assessed.

If your tracked order has not arrived within the estimated transit window, contact us and we will open an investigation with the carrier. USPS considers a Priority Mail package lost after 15 days from the date of mailing; UPS typically requires 8 business days before opening a lost claim. We cannot dispatch a replacement or issue a refund until the carrier has concluded their investigation.

If tracking shows "Delivered" but you have not received your package, check with neighbors and any safe locations around your property. If the package cannot be located, contact us within 5 days of the delivery scan. The carrier may require a signed declaration from you before processing a claim.